Your card details will be required for all bookings. Your details are held securely and protected by Stripe, one of the worlds largest payment providers. Card details are not visible or accessible to us.

·       Data regarding your purchases are shared with and stored by Stripe. 

·       Cancellations within 24 hours and appointment "no shows" will result in a 30% of the treatment cost charge to your card (or prepaid deposits being forfeited).

·       In these circumstances, you agree to us charging this sum to your card. If there are no funds available on your card, you agree to us trying to charge again on a daily basis without notice until the payment has been made. No further treatments or purchases can be made until outstanding charges have been paid. In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments... 

·       It is important that you provide all medical history asked of you. Finer Lines Aesthetics will not be held liable for any damage caused as a result of withheld information or failure to follow instructions from staff.

Payments & Treatment Courses

• We accept all other major credit cards and cash.

• Treatment courses that have commenced are non-refundable.

• If you wish to cancel your treatment course after it has commenced, the remaining value will be credited to your account after the full cost of the individual treatments that have already been received (or forfeited) have been deducted.

• If you wish to cancel your treatment course before it has commenced because you have changed your mind or for any other reason, please let us know within 1 week and we will give you a full refund to your card. After a week, this will be a credit note.

• Account credits are not transferable to other clients.

Injectable treatments

• A complimentary review appointment is offered, ideally 2 weeks after facial Botox treatment.

• Adjustments made at the review treatment are free of charge.

• If reviews are made later than 3 weeks after treatment, only significant asymmetries or problems will be adjusted and this will be at the practitioners discretion. 

• General "top-ups" will not be performed after 3 weeks post treatment.

• Filler treatments are charged by the vial. Practitioners will do their best to advise on the amount required for desired results but there is a margin of error in this. If sufficient results have not been achieved, further filler may be purchased at the advertised rate. 

Refunds

• Refunds and exchanges are not possible on prescription products.

•  Any unopened product can be returned within 14 days in a saleable condition and with original receipt for exchange or credit note.

• Opened products cannot be refunded for any reason unless they are defective. If you have suffered an unexpected reaction to any product, please seek advice from  staff who can advise on alternatives. Most reactions are expected and will have been discussed with you - in these cases, staff will give further advice on future use.

• Refunds are not given for Botox or filler treatments.

 Promotions and Pricing

• Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

• All treatments, products and offers are subject to availability.

• Prices can change at any time without notice.

• In the event of pricing errors, Finer Lines Aesthetics reserves the right to not proceed with the sale. 

Problems with treatment

• Any problems with treatments performed (or products purchased) from Finer Lines Aesthetics MUST be reported as soon as they are discovered with photographs emailed to finerlines74@gmail.com Ideally, practitioners need to examine problems in person and this should be arranged as soon as possible.

• Many problems heal without long-term complications as long as they are dealt with promptly. Finer Lines Aesthetics cannot be held responsible for problems that occur or are made worse due to a lack of reporting/updates or following staff advice.

Complaints

• Complaints can be made in writing to Nicola Griffiths, Formal complaints must be received in writing (letter or email to finerlines74@gmail.com).

• You will receive acknowledgement of your complaint within 2 working days of its receipt.

• Nicola Griffiths will investigate your complaint which may involve you attending further consultation with staff member.